DATE:

Wednesday, 24 May 2023

TIME:

19:00 – 21:30

LOCATION:

Costerstraat 20

ENTRY:

Free

Young Professionals Discussion
How to Customer?

Principles of good customer service
Listening, understanding your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression.

A happy customer will return often and is likely to spend more. They may also refer other people to your business.

We are often taught to treat customers well, how to deal with different types of customers, and how you should work as a Customer Service Representative.

Do you recognize these sentences?
– The customer is king
– The customer is always right
How to customer - customer service representative - Young Professionals Cafe
How to customer - customer Karen - Young Professionals Cafe

But who teaches the customer how to be a good customer?

What actually is a good customer?
Does that even exist?
Does it go both ways?
How To Customer?
Is that a thing?

Calling all Karens (if you feel like one)
Gather around and let’s discuss!

Our moderator:

Sandrina Hunsel

Sandrina is a creator and uniter, with 3 years experience in learning and development and 7 years experience in coaching and counseling.

Driven by empowering people, revitalizing and teamwork.

On LinkedIn, she created the #VirtualDrink concept, which is designed to enrich your network by having virtual meetings with different people. As a people person she loves to connect with others, but also to connect others to each other.

Sandrina Hunsel - Young Professionals Cafe

Meet Our Panelists!

Selisia Verwey
Selisia Verwey
Selisia Verwey-Frankly is 33 years old, with more than 12 years of experience and love for customer service.
She likes comedy, social media and creative expressions.

In her daily life she is a management advisor at DOOR Advisory. There, she advises companies that want to work on better service to both customers and employees. This can be done through research, training and strategic advice.

By means of comical expressions on social media, she tries to make her followers aware of the importance of good service as well as being a good customer…

Ayfara Herbonnet
Ayfara Herbonnet
Herbonnet came with her family to her native country Suriname in 2014 to use her acquired academic knowledge and work experience for the benefit of the Surinamese society.
As a social psychologist (University of Amsterdam), Herbonnet has learned the skills and techniques to find out what the needs and desires of defined target groups are. With her years of experience in both retail and at various market research agencies in the Netherlands, she has also learned to make the transition for her clients.
After first being associated as a full-time scientific researcher at the Anton de Kom University of Suriname, Ayfara has made herself available as an independent consultant.
Anastatia Kanape-Pokie
Anastatia Kanape-Pokie
Anastatia Kanape-Pokie is a Surinamese woman of Maroon origin. In her daily life she is the director of the Central Bureau for Civil Affairs. Before she was appointed director of the CBB, she also taught at the internal training of this organization.

As director of the CBB, she believes that there are great challenges ahead for her. She wants to work on a CBB that people will hold in high regard and gain the respect of society. She also believes that the CBB has never received the attention it deserves. According to her, a number of things need to be automated and digitized, so that the service also runs more smoothly.

Someone from the crowd
Someone from the crowd
As a fun twist, the final panelist will be someone who is chosen from the crowd.

Will it be you?
If it is, this could be a fun way for you to network with the other panelists and the other crowd members…

Are you that Customer?

Register here!